Reading Comprehension
Reading work-related information.
Active Listening
Listening to others, not interrupting, and asking good questions.
Social Perceptiveness
Understanding people's reactions.
Writing
Writing things for co-workers or customers.
Persuasion
Talking people into changing their minds or their behavior.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Personnel and Human Resources
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Speaking
Talking to others.
Complex Problem Solving
Noticing a problem and figuring out the best way to solve it.
Active Learning
Figuring out how to use new ideas or things.
Systems Evaluation
Measuring how well a system is working and how to improve it.
Learning Strategies
Using the best training or teaching strategies for learning new things.
Systems Analysis
Figuring out how a system should work and how changes in the future will affect it.
Judgment and Decision Making
Thinking about the pros and cons of different options and picking the best one.
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Law and Government
Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Instructing
Teaching people how to do something.
Coordination
Changing what is done based on other people's actions.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
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